Privacy Policy

YOUR PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it.

However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security, unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you.

We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint handling procedure is outlined in this policy.

DEFINITIONS

• Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under applicable privacy law.
  

• Personal Information: Information that identifies you or can reasonably be used to ascertain your identity.
  

• Sensitive Information: Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.
  
  

WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?

Depending on your interaction with us, we may collect:

• Your name, gender, and date of birth
  

• Email address, residential or mailing address, phone numbers
  

• Occupation or relevant recovery-related information
  

• Emergency contact details
  

• Technology used to access our services
  

• Bank account or financial details (for payments)
  

You may refuse to provide personal information, which could affect our ability to meet our obligations to you or others. Anonymity or pseudonyms may be used but could restrict access to our services.

WHY DO WE COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?

We may collect, store, and use your personal information to:

• Provide our 8-Week Addiction Recovery Plan and related services
  

• Process service enrollments and payments
  

• Respond to inquiries and provide support
  

• Fulfill legal and compliance obligations
  

• Share updates, resources, or opportunities for ongoing recovery support (with your consent)
  

We may disclose your personal information to:

• Related parties or trusted partners involved in delivering our programs
  

• Electronic payment service providers
  

• Government agencies or authorities where legally required
  

• Technology providers and professional advisors
  

• External auditors or legal representatives
  

Certain situations allow us to disclose personal information without consent, such as preventing imminent threats to health or safety.

USE OF THIRD-PARTY SOFTWARE

Our website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers such as:

• Google Analytics
  

• Email marketing platforms
  

• Payment processing services
  

Please review their privacy policies to understand how they collect and use your information, as these practices are beyond our control.

DIRECT MARKETING

We may use your personal information for marketing purposes where you’ve consented (implied or explicit). You may opt out at any time by contacting us through the details provided below or by using the unsubscribe links in our communications.

CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION

Personal information submitted on our website may be stored in the cloud. We may share your information with overseas third parties that provide:

• Cloud software and maintenance
  

• Data backup services
  

• Technical infrastructure or hardware
  

By providing personal information, you consent to these disclosures. We are not accountable for non-compliance with Canadian privacy laws by overseas recipients.

HOW DO WE HOLD AND SECURE YOUR PERSONAL INFORMATION?

We take reasonable steps to ensure the information we collect is accurate, complete, and relevant.

• Electronic data is protected by access restrictions, secure servers, and passwords.
  

• Hard copy records are stored securely.
  

Despite these measures, no guarantee can be made against data breaches.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Requests for access or correction must be submitted in writing. We will respond reasonably promptly, provided granting access:

• Does not impact others’ privacy
  

• Is not frivolous or unlawful
  

• Is verifiable
  

We reserve the right to charge reasonable fees and may withhold access until payment is made.

COMPLAINTS

For complaints or concerns about this policy, please contact our Privacy Officer via [email protected]. We will respond promptly and professionally.